At Gaming.com.np, we are committed to providing the best possible service and digital products. Please review our refund policy for game top-ups, gift cards, vouchers, and other digital products.

1. Digital Product Refund Eligibility

Once a digital product, such as game top-ups, gift cards, or vouchers, is delivered to your account or email, it is generally non-refundable. However, refunds may be granted under the following conditions:

• Technical Issues: If the product you purchased was defective or not delivered or activated correctly due to a technical issue on our end, we will investigate and provide a refund or replacement at our discretion.

• Incorrect Purchase: If you accidentally purchased in wrong, please contact us immediately. Refunds are not guaranteed but may be granted on a case-by-case basis.

• Unauthorized Transactions: If you suspect your account was used for unauthorized purchases, please reach out to us immediately. We will investigate and may issue a refund or assist inresolving the issue.

  
  

2. Failed Order Refunds

In the event that your order fails or cannot be processed, we will automatically refund the amount to your website wallet for future use. This process ensures that funds are returned to you quickly.

3. Refunds to Original Payment Method

If you prefer to receive a refund via the same payment method used for the original purchase, please contact our support team. You can reach us via support chat or email at [email protected].

To request a refund to the original payment method, please provide:

• Order Number

• Payment Method Details (e.g., card number, payment gateway)

  
  

4. Non-Refundable Items

The following items are not eligible for a refund:

• All digital top-ups, game credits, and in-game purchases once delivered or activated.

• Gift cards and vouchers once redeemed or delivered.

• Products purchased via third-party websites or resellers.

• Purchases made by mistake if not notified to support before delivery.

  
  

5. Refund Request Process

To request a refund or exchange, please follow these steps:

1. Contact Customer Support: Reach out to us via support chat or email at [email protected] within 24 hours of your purchase if you experience any issues.

   Our team will work to resolve your issue as quickly as possible.

2. Review Process: Our support team will review your request within 3-5 business days and notify you of the decision. If a refund is approved, we will process it according to your preferred method (wallet or original payment method).

   
   

6. Limitations

Refunds will not be issued if:

• The product has already been used, redeemed, or activated.

• The refund request is submitted after  7 days from the time of purchase.

• Sufficient evidence is not provided to support the claim.

  
  

7. Changes to the Refund Policy

Gaming.com.np reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.