At Gaming.com.np, protecting our users from fraud and ensuring secure transactions is our top priority. Due to the increase in fraudulent activities, third-party misuse, and unauthorized transactions (including payment those made without parental consent), we now require all new users to complete KYC (Know Your Customer) verification before accessing our services.
1. What is KYC?
KYC is the process of verifying your identity to ensure that all transactions are legitimate and to protect against fraud, unauthorized access, and misuse of the platform.
2. Why KYC is Necessary:
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Prevent Fraud: With the rise of fraud in gaming top-ups, we verify all users to ensure that transactions are made by legitimate individuals and not by unauthorized third parties.
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Protect Minors and Parental Consent: To prevent underage users from making transactions without parental consent, we require KYC verification to confirm age and identity.
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Account Security: By verifying user details, we ensure only the rightful owner has access to and can make purchases on the account.
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Regulatory Compliance: Helps us comply with legal requirements and safeguard against financial crimes.
3. KYC Requirements for New Users:
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Proof of Identity: A government-issued ID (e.g., passport, national ID card, or driver’s license).
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Proof of Address: A recent utility bill, bank statement, or government-issued letter showing your name and address.
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Payment Info (if necessary): Proof of payment method (e.g., payment statement, bank transfer receipt, linked number).
4. How KYC Works:
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Submit Documents: New users will need to upload the required KYC documents through a secure portal on our website.
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Verification by Our Team: Our team will verify your documents within 1 hour of submission to ensure quick access to the platform.
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Approval: Once your identity is successfully verified, you will be able to make purchases, top-ups, and use all of Gaming.com.np’s services.
5. Preventing Third-Party Fraud and Unauthorized Transactions:
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Account Ownership Verification: We ensure that only the account holder can make transactions. Third-party misuse is strictly prohibited.
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Parental Consent Protection: We require KYC to confirm that the user is of legal age or has proper parental consent. Transactions made by minors without authorization will be blocked.
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Suspicious Activity Detection: We monitor all transactions for unusual behavior. Any sign of fraud or third-party interference will result in account suspension and a thorough investigation.
6. Consequences of Not Completing KYC:
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Restricted Access: Users who do not complete KYC will not be able to access top-up services, make purchases, or redeem gift cards.
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Account Suspension: Accounts suspected of fraudulent activities or failing to provide necessary documents will be suspended until KYC is completed.
7. Contact Us:
If you need help with KYC or have any concerns about transactions, please reach out to us via support chat or email at [email protected].
